BOOKING FEES
- A non-refundable booking fee, (50% of the scheduled service/s), is required to confirm your booking.
- Booking fees are held on account where the booking is cancelled 48 hours before the scheduled appointment time.
- Booking fees for appointments cancelled at less than 48 hours notice are used to offset cancellation fees.
CANCELLATION NOTICE & CHARGES
- We understand that circumstances change and that you may need to cancel or reschedule your appointment. If so, we ask for at least 48 hours’ notice prior to your appointment, to enable us to re-let the time you have reserved.
- No shows, cancelled appointments and appointments rescheduled at less than 48 hours notice are charged 50% of the scheduled service fee on the first occasion and 100% of the scheduled service fee on subsequent occasions, less the value of any time we are able to re-let.
- Appointments made within 24 hours of the scheduled start time, that are subsequently cancelled or rescheduled at less than 4 hours notice are charged 50% of the scheduled service fee on the first occasion and 100% of the scheduled service fee on subsequent occasions, less the value of any time we are able to re-let.
LATE ARRIVALS
When you book an appointment, we reserve a window of time based on the requirements of the service; a late start means less time to carry out your service than is normally required.
- If you arrive late we’ll do our best to carry out the scheduled service, but we may have to make adjustments (e.g. fewer foils or reduced styling), to minimise delays to the next guest; in such instances the scheduled service price will apply.
- Some short service appointments, (e.g. retouch and blow dry services), cannot be contracted; arrival for these services more than 10 minutes after the scheduled start time cannot normally be accommodated.
- Cancellation charges, (detailed above), apply to appointments we are unable to fulfil due to late arrivals.
CHILDREN & DOGS IN SALON
- We love having our younger guests in for cuts but we do ask that parents make sure children are well behaved in the salon; it is a busy environment with lots of health & safety hazards. We also want to ensure the comfort and pleasure for all of our guests. Children making too much noise, or with loud electronics, disturb the relaxing ambience expected by our guests – please bear this in mind.
- If a child is not booked in, we kindly ask that you do not bring them along to your appointment and find alternative childcare. Once again, this is ensure the comfort of our other guests and also for the safety of your child.
- We adore dogs! We have our doggy treat machine and water outside for their pleasure. Unfortunately, the salon environment is not suitable for guests to bring their dogs during an appointment – this ensures all guests feel safe and comfortable and our staff can concentrate on their clientele.
We kindly thank you for your understanding and cooperation
